Enabling Multi-Factor Authentication:

Multi-Factor Authentication (MFA) adds an extra layer of security when accessing the WholesaleBackup Web Console. This setting (which is off by default) can be enabled by navigating to the user dropdown menu in the upper right hand corner of the header and selecting the Multi-Factor Authentication link.  You will be taken to your Multi-factor authentication profile, where you will be prompted to go through a setup wizard. 

Choosing an Authentication Method:

The Multi-Factor Authentication setup wizard will prompt you to choose your method of authentication: Token Generator or Email.

Token Generator:

Selecting Token generator and proceeding to the next step of the setup wizard will present you with a QR code which you can scan using your preferred Authentication App (such as Google Authenticator, or Microsoft Authenticator.) Once scanned, the application will continuously generate a new token for your Web Console account in intervals of 30 seconds. To complete the wizard form, input the authenticator code you see on your mobile device into the form and click Next.

Email:

Selecting Email and proceeding to the next step of the setup wizard will send an automated email to the address that is tied to your Web Console account and will include a 6 digit code. You will need this for the next step of the form where you will confirm this method by entering the code you received and clicking Next. 

If you do not receive an emailed token at this step, please check your email's spam folder or any filtering that may be blocking emails from support@wholesalebackup.com. You can trigger another email by clicking the 'resend email token' link at the bottom of the wizard form. 

After finishing this confirmation step, multi-factor auth will be enabled. 

Logging into the Web Console:

Now that Multi-Factor Authentication is enabled, you will have one more step in the login process to access the Web Console. You will enter your email and password as you have previously, but when Multi-Factor Authentication is enabled, you will also be prompted for your token. This token will have either been emailed to you, or will be accessible via your authenticator app depending on the method you chose during setup. After entering the token at this step, you will be logged into the Web Console. 

Multi-Factor Authentication Profile:

With Multi-Factor Authentication enabled, you now have access to your MFA profile. You can access the profile by clicking the link in the user dropdown menu (the same link as where you completed the setup.) Simply put, this is where you can check on what your chosen method of receiving tokens is (either Email or Token generator) as well as where you would come to disable Multi-Factor Authentication. To do this, follow the link at the bottom of the form and confirm that you will be disabling MFA. 

Note: To disable Multi-Factor Authentication, you must be logged into the Web Console. If you are having issues accessing your account, please contact our support team.