Welcome to Transfers! This view is your troubleshooting interface.
Each entry in this table represents the latest connection of one of your client computers:
The rows are color-coded as follows:
- White rows are actively connected computers.
- Green with check icon is for operations that have reached the "completed" stage with no errors
- Yellow with exclamation icon is for operations that have been completed with errors.
- Red with x icon is for computers that were interrupted before reaching the "completed" stage.
- Blue is for computers that have not connected in over 7 days.
Similar to the Storage tab you have the Brand selector with the 'Live Search' option for filtering.
Combine these with the search bar to sift and filter through the entries in the table.
Any columns and rows showing when you export the table will be in the exported data, and any hidden columns and rows will not.
The Detail Views:
Clicking any row will bring up a troubleshooting detail pane that provides access to the Transfer history for the computer. This pane has several tabs and features.
The Details tab shows a summary of the operation. The panel is color-coded to correspond with the status of the operation.
The Messages tab displays error and warning messages from the client. The client will send up to 35 messages at most to the console. These and the rest will be in the log file if needed:
Clicking any date in this list will update the rest of this pane with the details from that process. The dates are marked with an up arrow for backup/uploads, a down arrow for restores/downloads, and lateral arrows for any other process.
The Selections tab shows all the selections that were in effect for a given process:
The Vaults tab shows additional detailed information for each of the backup vaults used in the process. If used, this tab will show stats for the local vault as well as the remote vault(s):
The Contact tab shows the registration information entered into the client software as well as the IP from which the client connected and the client operating system.
The contact details are updated through the Edit INI > Customer Info section.
In addition, there is a button group used for viewing the client backup logs, scheduler service log, or editing the INI or SEL file for each computer:
Will open the log in a new browser tab, allowing you to quickly do searches, move around, or save to a different format.
The Edit INI area has been refactored into a full-fledge GUI as a single-page application embedded into the web console and reflects the actual deployed backup client software. You can now instantly edit and sync new INI configuration settings in real-time, with the option to switch back over to the traditional Edit as Text mode. The following video will show you how quick and easy it is to use this new feature.
When an INI or SEL is modified and saved to the backup server the client will pick up this new file on its next backup connection. Great care must be exercised in maintaining proper syntax in these files as malformed INI or SEL files can cause their own issues with the client. For more detail on working with these files see our INI settings file guide or our SEL selections file guide.