This is a workaround for cases where the web browser is unable to handle certain actions.
- Open client's installation folder
- Create a shortcut for the file called YourBrand_GUI.exe
- right-click it and edit the properties
- in the Target field type "-legacy" at the very end
- It will look like this below
-
"C:\Program Files\YourBrand\YourBrand_gui.exe" -legacy
- Save/Apply
- Relaunch the backup software using that new shortcut
- Optionally: You can run the command directly in a terminal
C:\Users\TheUser>start "" "C:\Program Files\YourBrand\YourBrand_gui.exe" -legacy
NOTE: If copying and pasting to replace "YourBrand" with your actual brand name