Using the backup client in conjunction with RMM software – WholesaleBackup Knowledge Base

While the WholesaleBackup backup client software does not have API integration to any RMM software, both its scheduler service and backup engine will write Information, Warning, and Error events into the Event Viewer's application logs. So if you are using RMM software that can read events from customer computers, you can use it to check for certain events, or as another way to monitor customer backup accounts.

Here are some regular events that will show from the backup software Scheduler Service:

From Location: Event Viewer > Windows Logs > Application > Filter Current Log:

Sources: Brand_scheduler, Event level: information

Source:"Brand_scheduler", Level: Information, e.g. "pre-backup messages"

Source: "Brand_scheduler", Level: Information, "Active" messages (a way to check that the scheduler service is running).

Source: "Brand_scheduler", Level: Information, "Launching backup" at the start of the backup

Source: "Brand_scheduler", Level: Warning (These messages will match what is written in the brand_scheduler.log file)

Source: "Brand_scheduler", Level: Error (These messages will match what is written in the brand_scheduler.log file)

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In addition to this, if your RMM software monitors the status of services on customer computers, you can monitor the status of the "Brand-name scheduler" that the backup client uses. This service should be running at all times, since it is what starts the backups at the scheduled time. The scheduler service tries to automatically restart itself after a minute of not running; if you are monitoring the service and can set up automated tasks, it is good to set up a task to start the service if it is not in a Started state for more than five minutes, as an example.

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